Familyze Terms of Service and Use

Effective Date: 1 October, 2016.

If you have any questions or comments about these Terms of Service and Use, please contact us at [email protected]

1 Agreed Terms & Interpretation

Unless the context requires otherwise, the following phrases and capitalised words must be interpreted as follows:


1.1 ACCOUNT means a user account created using Familyze that may or may not be connected to a Facebook account.
1.2 APP STORE means Apple App Store, Google Chrome Web Store, Google Play marketplace, Facebook Messenger or any similar store or marketplace.
1.3 APPLICATIONS means our websites, products and services and applications (including mobile applications.
1.4 EFFECTIVE DATE means the date at which these Terms of Service and Use came into effect.
1.5 FEEDBACK means comments and suggestions for improvements to the System.
1.6 LINKED SITES means websites that are not owned or controlled by us.
1.7 OBSERVATIONS means the data or information entered into our System about a Principal.
1.8 OBSERVER means a person who accesses our System to provide Observations.
1.9 PAYMENT METHOD means the mutually agreed facility by which you pay for use of the System.
1.10 PAYMENT PROCESSOR means a third-party entity who will facilitate payments for our services.
1.11 PRINCIPAL means a person who is the subject of the Observations.
1.12 PRIVACY POLICY means our privacy policy which can be found at https://www.familyze.com/privacy (as may be updated from time to time).
1.13 PROVIDERS means relevant health care and social care professionals.
1.14 SYSTEM means our web sites, products, services and applications.
1.15 TERMS OF SERVICE means collectively all operating rules, policies and procedures that we may publish on this website or in any of our applications, and our Privacy Policy.
1.16 USERS means collectively all Principals, Observers and Providers with access to the System.

2 Our Invitation to You

2.1 Welcome. Welcome to Familyze ("us", "we", "ours")! Our products and services are provided by Patientze Ltd, located at 13 Princeton Ct 53-55 Felsham Rd London, SW15 1AZ, United Kingdom.


We invite you to access our Applications but please note that your invitation is subject to your review and agreement with these Terms of Service. These Terms of Service apply to you whether you are a user, or a provider of products and services, and whether or not you registered.


2.2 Privacy Policy. Please also read carefully our Privacy Policy at https://www.familyze.com/privacy. You agree that our Privacy Policy (as may be updated from time to time) governs our collection and use of your personal information, which we take very seriously.


2.3 Additional Terms. Certain portions of the System may be subject to additional terms and conditions specified by us from time to time elsewhere in the System; your use of such portions of the System is subject to those additional terms and conditions. In the event of a conflict between the additional terms or other agreement and any provision in these Terms, the additional terms will prevail, but only with respect to the portion of the System to which the additional terms apply.


2.4 Waivers. These Terms include a class action waiver and a waiver of jury trials, and require binding arbitration on an individual basis to resolve disputes. These Terms limit the remedies that may be available to you in the event of a dispute.


3 The Products and Services

Using Familyze, families can improve the experience of independent living for their loved ones. Our services are provided through our Applications and associated third party systems.


3.1 The System. The System is an online platform that collects and collates non-expert Observations of an individual (the “Principal” ) living at home.


3.1.1 These Observations can be presented to relevant health care and social care professionals (“Providers”) by the Principal or family members to assist in diagnosis and monitoring of medical conditions.

3.1.2 Observations do not constitute the diagnosis of a medical condition. Providers must pursue all usual relevant diagnostic procedures in the course of providing usual health care.

3.1.3 Use of the system does not compel Users to consult with Providers. We bear no responsibility for any failure to communicate Observations with Providers.

3.1.4 Under no circumstances will we communicate with a Provider on behalf of a User.

3.1.5 Our Principals’ relationship with their Providers exists entirely independently of the System. We provide no health care services, including diagnosis, recommendations for procedural or pharmaceutical treatments, specialist referrals or like services, nor are we an agent or insurer.

3.1.6 We have no control over the conduct of any Users of the System, and we disclaim all liability in this regard.


3.2 Provider Obligations. If you are a Provider, you acknowledge and agree that you are responsible for your own acts and omissions. You understand and agree that we do not act as a diagnostic service, insurer or contracting agent for you as a Provider.


3.3 No Endorsement; Limitation of Liability. We do not endorse any Providers. By using the System, you agree that any legal remedy or liability that you seek to obtain for actions or omissions of other Users or other third parties will be limited to a claim against the particular User or other third parties who caused the harm and each user agrees not to attempt to impose liability on, or seek any legal remedy from us with respect to such actions or omissions.


4 Eligibility of Users

4.1 We may, in our sole discretion, refuse to offer the System to any person or entity and reserve the right to change our eligibility criteria at any time. The right to access the System is revoked where these Terms or use of the System is prohibited or to the extent offering, sale or provision of the System conflicts with any applicable law, rule or regulation.


4.2 Further, the System is offered only for your use, and not for the use or benefit of any third party.


4.3 Children. If you are under 13 years age, you may not under any circumstances use the System. If you are aged at least 13 years of age but under 18 years of age, your use of the System is subject to parental consent.


4.3.1 If you are the parent of a child under the age of 18 using the System, please notify us at [email protected]. It is your responsibility to supervise the activities of children under the age of 18 and to comply with all applicable laws.

4.3.2 You represent and warrant that you are at least 18 years of age. If you are under age 18, you may not, under any circumstances use the System, other than as stated in clause 4.3.1


5 Your Account

To join the System, you must create an account (an "Account") by registering for an Account on the System.


5.1 You agree not to create an Account or use the System if you have been previously removed or banned by us from any part of the System. We reserve the right in our sole discretion to suspend or terminate your Account and refuse any and all current or future use of the System (or any portion thereof) at any time for any reason. You agree that we will not be liable to you or to any third party for any suspension or termination of your Account or any refusal by us of any use of the System (or any portion thereof).


5.2 You must provide accurate and complete information and keep your Account information updated. You shall not:

  • (1) select or use as a username a name of another person with the intent to impersonate that person;
  • (2) use as a username a name subject to any rights of a person other than you without appropriate authorization; or
  • (3) use, as a username, a name that is otherwise offensive, vulgar or obscene.


5.3 User Identities. We do not attempt to confirm, and do not confirm, any User’s purported identity. Users are responsible for determining the identity and suitability of other Users with whom they have contact via the System. We are not responsible for any damage or harm resulting from interactions with any other User of the System, including Users who are Providers or Observers.


5.4 Account Security. You are solely responsible for the activity that occurs on your Account, including keeping your Account password secure. You may never use another person's Account or registration information for the System without permission. You must notify us immediately of any change in your eligibility to use the System (including any changes to or revocation of any licenses from state authorities), breach of security or unauthorized use of your Account. You should never publish, distribute or post login information for your Account. You can delete your Account, either directly or through a request made to one of our employees or affiliates. We care about the security of our users. While we work to protect the security of your Account, including your Observations, we do not guarantee that unauthorized third parties will not be able to defeat our security measures. Please notify us immediately of any compromise or unauthorized use of your Account.


5.5 Closing Your Account. You may deactivate your Account with us at any time, for any reason (or no reason), and you do not have to give us notice.


5.6 Your Demise. The privacy of your data on the System will remain protected, even after your death or incapacity. We will not provide your Account information, including your Observations, to anyone, including next of kin or legal guardians, unless we are legally obligated to do so.


6 License

6.1 License Granted to You. Subject to your compliance with these Terms, we grant to you a limited, revocable, non-exclusive, non-transferable license, without the right to sublicense, to use the System solely for your private, personal, noncommercial use, unless you are a Provider, in which case, we describe our license to you below.


6.2 Restrictions on You. Except as expressly specified in these Terms, you shall not:

  • (1) modify, or make derivative works of, disassemble, reverse compile or reverse engineer any part of the System;
  • (2) license, transfer, sell, rent, lease, distribute, assign, host, sublicense or otherwise commercially exploit the System, in whole or in part;
  • (3) frame or utilize framing techniques to enclose any trademark, logo, or other portion of the System (including images, text, page layout, or form);
  • (4) use any metatags or other "hidden text" using our name or trademarks;
  • (5) access the System in order to build a similar or competitive website, product, or service;
  • (6) copy, reproduce, distribute, republish, download, display, post or transmit any part of the System in any form or by any means; or
  • (7) remove or destroy any copyright notices or other proprietary markings contained on or in the System.


6.3 You will comply with any technical restrictions in the System that allow you to use the System only in certain ways. Any unauthorized use of the System terminates the licenses granted by us pursuant to these Terms. We makes no representation that the System is appropriate for use in locations other than the United States, United Kingdom, Australia and New Zealand.


6.4 U.S. Government Users. The System and related documentation are "commercial items" as that term is defined in US government regulations, consisting of "commercial computer software" and "commercial computer software documentation," respectively, as such terms are used in said regulations. If the System and related documentation are being acquired by or on behalf of the U.S. Government, then, as provided in said regulations, the U.S. Government's rights in the System and related documentation will be only those specified in these Terms.


6.5 Export Control. The System may be subject to U.S. export control laws and may be subject to export or import regulations in other countries. You agree not to export, reexport, or transfer, directly or indirectly, any technical data acquired from the System, or any products utilizing such data, in violation of the United States export laws or regulations or the laws or regulations of any other country.


6.6 Non U.S., UK, Australian or New Zealand Residents. The information provided by the System is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. We reserve the right to limit the availability of the System or any portion of the System, to any person, geographic area, or jurisdiction, at any time and in our sole discretion, and to limit the quantities of any content, program, product, service or other feature that we provide.


6.7 Modification. We reserve the right, at any time, to modify, suspend, or discontinue the System (in whole or in part) with or without notice to you. You agree that we will not be liable to you or to any third party for any modification, suspension, or discontinuation of the System or any part thereof. By continuing to access or use the System after we have posted a modification on the System you are indicating that you agree to the modification and these Terms. If the modifications are not acceptable to you, your only recourse is to cease using the System.


6.8 Ownership.You acknowledge that:

  • (1) the System is and will remain our sole property and is subject to protection under U.S. U.K, European Union, Australia, New Zealand and foreign copyright laws and
  • (2) all the intellectual property rights, including copyrights, patents, trademarks, and trade secrets, in the System and content made available through the System are owned by us )or our licensors or suppliers, where applicable).


Our names, logo, trademarks and all product names associated with the System belong to us (or our licensors or suppliers, where applicable), and no right or license is granted to use them by implication, estoppel or otherwise. Neither these Terms nor your access to the System transfers to you or any third party any rights, title or interest in or to such intellectual property rights, except for the limited access rights expressly set forth in these Terms.


6.9 General Availability. We will generally make the System available continuously. However, we will, from time to time, make the System unavailable for maintenance and upgrades, and we reserve the right to make the System unavailable for any reason. You agree that we have no liability for any damages whatsoever arising from any interruption, suspension or termination of the operation of the System.


6.10 The Internet. The System is subject to the limitations and delays inherent in the use of the Internet and software. You agree that we are not responsible for any damages resulting from such limitations and delays.


6.11 Third Party Services. We may from time to time engage certain affiliates or other third parties to provide technical or other Systems relating to all or part of the System, and you hereby agree that such third party involvement is acceptable.


6.11.1. In respect of any Observations or other information provided to us, you acknowledge and hereby agree that we are granted an irrevocable, worldwide, royalty free licence to store, transmit, use and share that data or information with third parties pursuant to our Privacy Policy.


6.12 Feedback. We welcome and encourage you to provide feedback, comments and suggestions for improvements to the System ("Feedback"). You may submit Feedback by emailing us, through the "Contact" section of the System, or by any other means of communication. You acknowledge and agree that all Feedback you give us will be our sole and exclusive property and you hereby irrevocably assign to us all of your right, title, and interest in and to all Feedback, including without limitation all worldwide patent, copyright, trade secret, moral and other proprietary or intellectual property rights therein, and waive any moral rights you may have in such Feedback. At our request and expense, you will execute documents and take such further acts as we may reasonably request to assist us to acquire, perfect, and maintain our intellectual property rights and other legal protections for the Feedback.


7 Rules of Conduct.

7.1 In General. As a condition of use, you promise not to use the System for any purpose that is prohibited by these Terms. You are responsible for all of your activity in connection with the System.


7.2 Specifically you shall not (and shall not permit any third party to):

  • (1) take any action that imposes or may impose (as determined by us in our sole discretion) an unreasonable or disproportionately large load on our (or our third party providers') infrastructure;
  • (2) interfere or attempt to interfere with the proper working of the System or any activities conducted on the System;
  • (3) bypass, circumvent or attempt to bypass or circumvent any measures we may use to prevent or restrict access to the System (or other accounts, computer systems or networks connected to the System);
  • (4) forge any TCP/IP packet header or any part of the header information in any email or newsgroup posting, or in any way use the System to send altered, deceptive or false source-identifying information;
  • (5) run any form of auto-responder or "spam" on the System;
  • (6) use any manual or automated software, devices or other processes (including but not limited to spiders, robots, scrapers, crawlers, avatars, data mining tools or the like) to "scrape" or download data from any web pages contained in the System (except that we grant the operators of public search engines revocable permission to use spiders to copy materials from the System for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of the materials, but not caches or archives of such);
  • (7) recruit or otherwise solicit any user to join third-party services or websites that are competitive to us;
  • (8) make the functionality of the System available to multiple users through any means aside from those allowed under these Terms; or
  • (9) otherwise take any action in violation of our guidelines and policies;
  • (10) You must not engage in false, misleading or deceptive activity, including making false or misleading Observations.

7.3 You shall abide by all applicable local, state, national and international laws and regulations. We also reserve the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to:

  • (1) satisfy any applicable law, regulation, legal process or governmental request,
  • (2) enforce these Terms, including investigation of potential violations hereof,
  • (3) detect, prevent, or otherwise address fraud, security or technical issues,
  • (4) respond to user support requests, or
  • (5) protect the rights, property or safety of us, our users and the public.

7.4 If you are an Observer, you agree that when using our System to disclose personal data or information regarding a Principal or any other person, for example information about a neighbour or the contents of a conversation you had with another person, you have the Principal’s or other person’s authorisation to do so.


8 Third Party Services.

The System also contain links to other websites, which are not operated by us (the "Linked Sites"). We have no control over such Linked Sites and accept no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites is subject to the terms of use and service contained within each such site.


9 App Stores.

9.1 License Granted to You. Subject to your compliance with these Terms, we grant to you a limited, revocable, non-exclusive, non-transferable license, without the right to sublicense, to:

  • (1) download and install the Application on compatible devices that you own and control and run such cop(ies) of the Application;
  • (2) use the other aspects of the System solely for your private, personal, non-commercial use.
  • (3) access the System solely for your private, personal, non-commercial use from third-party sites, as prescribed us.

9.2 With respect to any Application downloaded through the Apple App Store, Google Chrome Web Store, Google Play marketplace, Facebook Messenger or any similar store or marketplace (each, an "App Store" and references to an App Store include the corporate entity and its subsidiaries making such facilities available to you), you agree to comply with all applicable third party terms of the relevant App Store (e.g. Apple App Store's Usage Rules). To the extent these Terms provide for usage rules that are less restrictive than or otherwise in conflict with the App Store’s usage rules, the more restrictive term applies. We and our licensors and suppliers reserve all rights not expressly granted to you in these Terms.


9.3 Use of the Application. You acknowledge and agree that the availability of the Application is dependent on the App Store from which you received the Application. You acknowledge that this Agreement is between you and us and not with the App Store. We, not the App Store, is solely responsible for the Application, the content thereof, maintenance, support services, and warranty therefor, and addressing any claims relating thereto (e.g., product liability, legal compliance or intellectual property infringement). In order to use the Application, you must have access to a wireless network, and you agree to pay all fees associated with such access. You also agree to pay all fees (if any) charged by the App Store in connection with the Application. You agree to comply with, and your license to use the Application is conditioned upon your compliance with, all applicable third-party terms of agreement (e.g., the App Store's terms and policies) when using the Application. You acknowledge that the App Store (and its subsidiaries) are third-party beneficiaries of this Agreement and will have the right to enforce them. If you are accessing the System via an Application on a device provided by Apple, Inc. or an Application obtained through the Apple App Store, the following shall apply:

  • (1) You will only use the Application in connection with an Apple device that you own or control;
  • (2) You acknowledge and agree that we are responsible for providing any maintenance and support services with respect to the Application and the App Store has no obligation whatsoever to furnish any maintenance and support services with respect to the Application;
  • (3) In the event of any failure of the Application to conform to any applicable warranty, including those implied by law, you may notify the App Store, and the App Store may refund the purchase price for the Application to you; and to the maximum extent permitted by applicable law, the App Stores will not have any other warranty obligation whatsoever with respect to the Application, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be our sole responsibility;
  • (4) You acknowledge and agree that we, and not Apple, is responsible for addressing any claims you or any third party may have in relation to the Application or your possession and/or use of that Application, including, but not limited to:
       (A) product liability claims;
       (B) any claim that the Application fails to conform to any applicable legal or regulatory requirement; and
       (C) claims arising under consumer protection or similar legislation;
  • (5) You acknowledge and agree that, in the event of any third party claim that the Application or your possession and use of the Application infringes that third party's intellectual property rights, we, and not Apple, will be responsible for the investigation, defense, settlement and discharge of any such infringement claim;
  • (6) You represent and warrant that you are not located in a country subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country, and that you are not listed on any U.S. Government list of prohibited or restricted parties;
  • (7) Both you and us acknowledge and agree that, in your use of the Application, you will comply with any applicable third party terms of agreement (e.g., the App Store's terms and policies and the usage rules) which may affect or be affected by such use;
  • (8) Both you and we acknowledge and agree that Apple and Apple's subsidiaries are third party beneficiaries of these Terms, and that upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as the third party beneficiary hereof; and
  • (9) We are solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed.

10 Payments.

We use a third-party payment processor (the "Payment Processor") to allow you to pay for services purchased through the System. The processing of payments will be subject to the terms, conditions and privacy policies of the Payment Processor in addition to these Terms. We are not responsible for errors by the Payment Processor. By choosing to purchase services through the System, you agree to pay through the Payment Processor, all charges at the prices then in effect for your purchase in accordance with the applicable payment terms and you authorize us, via the applicable Payment Processor, to charge your chosen payment provider ("Payment Method"). Such charges for your purchase may include state and local sales tax, Value Added Tax or Goods and Services Tax where applicable. You agree to make payment using that selected Payment Method. We reserve the right to correct any errors or mistakes that the Payment Processor makes even after payment has been requested or received.


10.1 Payment Method. The terms of your payment will be based on your Payment Method and may be determined by agreements between you and the financial institution, credit card issuer or other provider of your chosen Payment Method. If we, via the Payment Processor, do not receive payment from you, you agree to pay all amounts due on your applicable purchase upon demand. Failure to make payment on demand can result in your access to the System being revoked.


10.2 Current Information Required. You must provide current, complete and accurate information for your Payment Method. You must promptly update all information to keep your Payment Method current, complete and accurate (including but not limited to up-to-date billing address, credit card number and credit card expiration date information), and you must promptly notify us if your Payment Method is canceled (e.g., for loss or theft) or if you become aware of a potential breach of security, such as the unauthorized disclosure or use of your username or password.


10.2 Current Information Required. You must provide current, complete and accurate information for your Payment Method. You must promptly update all information to keep your Payment Method current, complete and accurate (including but not limited to up-to-date billing address, credit card number and credit card expiration date information), and you must promptly notify us if your Payment Method is canceled (e.g., for loss or theft) or if you become aware of a potential breach of security, such as the unauthorized disclosure or use of your username or password.


11 Term; Termination.

11.1We may terminate your Account or your access to all or any part of the System at any time, with or without cause, with or without notice, effective immediately, which may involve deletion of your account data associated with your Account from our live databases, but not your anonymised observations.


11.2If we exercise our discretion under these Terms to terminate, any or all of the following can occur with or without prior notice or explanation to you:

  • (1) your Account will be deactivated or suspended, your password will be disabled, and you will not be able to access the System, your Account, your data, or receive assistance from our customer service facility,
  • (2) any pending or accepted future purchases will be immediately terminated,
  • (3) we may communicate to your seller that a potential or confirmed purchase has been cancelled,
  • (4) we may refund your customers in full for any and all confirmed reservations, irrespective of preexisting cancellation policies,
  • (5) we may contact your customers to inform them about potential alternatives that may be available on the System, and
  • (6) you will not be entitled to any compensation for purchase (even if confirmed) that were cancelled as a result of a suspension, deactivation or termination of your Account.

11.3 Termination of Your Account.If you wish to terminate your Account, you may do so by following the instructions in the System and associated help guidelines, or contact us directly.


11.4 Limitation of Liability.We have no liability whatsoever to you for any termination of your rights under these Terms, including for termination of your Account or deletion of your data.


11.5 Survival.All provisions of these Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.


12 Warranty Disclaimer; Limitations; Indemnifications.

12.1 Your Release of Us.To the maximum extent permitted by applicable law, you hereby forever discharge and release us, our affiliates and each of our and their respective employees, contractors, directors, suppliers and representatives from, and hereby waive and relinquish, each and every past, present and future dispute, claim, controversy, demand, right, obligation, liability, action and cause of action of every kind and nature (including personal injuries, death, and property damage), that has arisen or arises directly or indirectly out of, or that relates directly or indirectly to:

  • (1) the System;
  • (2) any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of, the User’s communications.

12.2 California Residents.If you are a California resident, you hereby waive California Civil Code Section 1542 in connection with the foregoing, which states: "a general release does not extend to claims which the creditor does not know or suspect to exist in his or her favor at the time of executing the release, which if known by him or her must have materially affected his or her settlement with the debtor."


12.3 Limitation of Warranties.


12.3.1 We make no warranties about the quality or accuracy of information provided by Observers or any other Users.


12.3.2 We make no warranties that we are providing, or are offering to provide, or that the System is capable of providing medical advice, including diagnosis or preventative care.


12.3.3 Our System is not a diagnostic tool and it must not be used, nor is it intended or designed to be used, or relied on, for medical or other types of diagnosis. We make no warranties that we are providing, or are offering to provide, diagnosis or preventative care.


12.3.4 We do not warrant that we or our System will provide information about emergency situations or other situations involving the health or well-being of a User, or circumstances that indicate the existence of such situations, to any party, including the Principal, Observers, Providers or any other group including emergency services personnel.


12.3.5 To the maximum extent permitted by applicable law, you expressly acknowledge and agree that the System are provided "as is", "as available", with all faults and without warranty of any kind, statutory, express or implied, including, but not limited to, the implied warranties of title, non-infringement, merchantability and fitness for a particular purpose, and any warranties implied by any course of performance or usage of trade, all of which are expressly disclaimed. We, and our directors, employees, agents, suppliers, licensors, and partners do not warrant that:

  • (1) the System will be secure or available at any particular time or location;
  • (2) any defects or errors will be corrected;
  • (3) any content or software available at or through the System is free of viruses or other harmful components; or
  • (4) the results of using the System will meet your requirements.

12.3.6 Your use of the System is solely at your own risk. If applicable law requires any warranties with respect to the System, all such warranties are limited in duration to ninety (90) days from the date of first use. No oral or written information or advice given by us or our authorized representatives will create a warranty. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you.


12.4 Indemnification. You shall defend, indemnify, and hold harmless us, our affiliates and each of our and their respective employees, contractors, directors, suppliers and representatives from and against all liabilities, claims, losses, costs and expenses, including reasonable attorneys' fees, that arise from or in connection with:

  • (1) your use of, or inability to use, the System;
  • (2) your violation of these Terms;
  • (3) your violation of applicable laws or regulations;
  • (4) any third party claim arising from or in connection with your use of the System.

We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will assist and cooperate with us in asserting any available defenses. You agree not to settle any matter without our prior written consent. We will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it.


12.5 Exclusion of Liability. To the maximum extent permitted by law, you expressly understand and agree that we are not liable for any claims, loss, damages, costs, and expenses, that you or others suffer or incur in the event of:

  • (1) death of, or physical or emotional injury to, a Principal;
  • (2) loss of or unauthorised access to personal data or information, including an inadvertent failure to restrict a User’s access to personal data, for example in the event that an User’s access to any part of the System is suspended or downgraded.
  • (3) false, defamatory, or misleading statements made by a User;
  • (4) failure by a User to provide the System with include data or information of any kind, including that which might be pertinent to a diagnosis or other medical examination;
  • (5) action taken by a Principal to edit, modify, amend or delete data or information provided by an Observer;
  • (6) failure to report information, of whatsoever kind, about any acts or omissions involving a Principal or Observer (including evidence of misconduct, and instances of physical or psychological abuse) to medical, social working or criminal authorities, or other health industry professionals, for example in the event a User provides a statement which might be construed as evidence of neglect or abuse.

12.6 Limitation of Liability. To the maximum extent permitted by law, the System is available "As Is." You expressly understand and agree that:

  • (1) your use of the System and the purchase and use of any products are all at your sole risk. The System is provided and products are sold on an "as is" and "as available" basis. To the maximum extent permitted by law, we expressly disclaim all warranties and conditions of any kind, whether express or implied, including, but not limited to the implied warranties and conditions of merchantability, fitness for a particular purpose and non-infringement.
  • (2) we do not warrant that
       (A) the System will meet all of your requirements;
       (B) the System will be uninterrupted, timely, secure or error-free; or
       (C) all errors in the software or System will be corrected.
  • (3) any material downloaded, products purchased from the us or otherwise obtained through the use of the System is done at your own discretion and risk and you are solely responsible for any damage to your computer or other device or loss of data resulting from the download or use of any such material.
  • (4) no advice or information, whether oral or written, obtained by you from us or through or from the System shall create any warranty not expressly stated in these Terms.

12.7 You expressly understand and agree that we and our subsidiaries, affiliates and licensors, and our and their respective officers, employees, agents and successors shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, personal injury, damages for loss of profits or income, goodwill, use, data, cover or other intangible losses (even if we have been advised of the possibility of such damages) resulting from or in connection with your use of the System, including - but not limited to - the following:

  • (1)the cost of procurement of substitute goods and services resulting from any goods, products, data, information or services purchased or obtained or messages received or transactions entered into through or from the System;
  • (2) unauthorized access to or the loss, corruption or alteration of your transmissions, content or data;
  • (3) statements or conduct of any third party on or using the System, or providing any services related to the operation of the System;
  • (4) our actions or omissions in reliance upon your account information and any changes thereto or notices received therefrom;
  • (5) your failure to protect the confidentiality of any passwords or access rights to your account information;
  • (6)the acts or omissions of any third party using or integrating with the System or offering products in through the System;
  • (7) any advertising content or your purchase or use of any advertised or other third-party product or System;
  • (8) the termination of your account in accordance with these Terms;
  • (9)any action taken in connection with an investigation by us or law enforcement authorities regarding your or any other party's use of the System; or
  • (10)any action taken in connection with copyright or other intellectual property owners; and the existence of more than one claim will not enlarge this limit; or
  • (11)any other matter relating to the System.

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitation or exclusion may not apply to you. The limitations of damages set forth above are fundamental elements of the basis of the bargain between us and you.


12.8 Governing Law.These Terms and any action related thereto will be governed and interpreted by and under the internal laws of the United Kingdom, consistent with the Federal Arbitration Act. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.


12.9 Injunctions.You agree that in the event you incur any damages, losses or injuries that arise out of our acts or omissions, the damages, if any, caused to you are not irreparable or sufficient to entitle you to an injunction preventing any exploitation of the System or any part thereof, and you will have no rights to enjoin or restrain the development, production, distribution, advertising, exhibition or exploitation of any part of the System.


12.10 Time to Bring a Claim. You agree that regardless of any statute or law to the contrary or the applicable dispute resolution process, any claim or cause of action you may have arising out of or related to use of the System or otherwise under these must be filed within one (1) year after such claim or cause of action arose or you hereby agree to be forever barred from bringing such claim.


13 Changes

These Terms are subject to revision.


13.1 We will notify you of any changes to our Terms by posting the new Terms here https://www.familyze.com/terms/. After we make the change and we will change the "Effective Date" above.


13.2 If we make any substantial changes, we may notify you by sending you an e-mail to the last e-mail address you provided to us (if any), and/or by prominently posting notice of the changes on the System. You are responsible for providing us with your most current e-mail address. In the event that the last e-mail address that you have provided us is not valid, or for any reason is not capable of delivering to you the notice described above, our dispatch of the e-mail containing such notice will nonetheless constitute effective notice of the changes described in the notice.


13.3 Any changes to these Terms will be effective upon the earlier of thirty (30) calendar days following our dispatch of an e-mail notice to you (if applicable) or thirty (30) calendar days following our posting of notice of the changes. These changes will be effective immediately for new users of the System.


13.4 Continued use of the System following notice of such changes shall indicate your acknowledgment of such changes and agreement to be bound by the terms and conditions of such changes.


14 Miscellaneous

14.1 Entire Agreement and Severability.These Terms are the entire agreement between you and us with respect to the System and supersede all prior or contemporaneous communications and proposals (whether oral, written or electronic) between you and us with respect to the System. If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect and enforceable.


14.2 Force Majeure.We shall not be liable for any failure to perform our obligations hereunder where such failure results from any cause beyond our reasonable control, including, without limitation, mechanical, electronic or communications failure or degradation.


14.3 Assignment.These Terms are personal to you, and are not assignable, transferable or sublicensable by you except with our prior written consent. We may assign, transfer or delegate any of our rights and obligations hereunder without consent. These Terms are binding upon and will inure to the benefit of both parties and their respective successors, heirs, executors, administrators, personal representatives, and permitted assigns.


14.4 Relationship.Your relationship to us is that of an independent contractor and no agency, partnership, joint venture, or employment relationship is created as a result of these Terms and neither party has any authority of any kind to bind the other in any respect. We have no special relationship with or fiduciary duty to you.


14.4 Electronic Communication.The communications between you and us use electronic means, whether via the System or email, or whether we post notices on the System or communicate with you via email. For contractual purposes, you

  • (1) consent to receive communications from us in an electronic form; and
  • (2) agree that all terms and conditions, agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications would satisfy if it were be in a hardcopy writing.

The foregoing does not affect your non-waivable rights. Electronic notices should be sent to [email protected].


14.6 No Waiver.Our failure to enforce any part of these Terms shall not constitute a waiver of our right to later enforce that or any other part of these Terms. Waiver of compliance in any particular instance does not mean that we will waive compliance in the future. In order for any waiver of compliance with these Terms to be binding, we must provide you with written notice of such waiver through one of our authorized representatives.


14.7 Headings; Construction.The section and paragraph headings in these Terms are for convenience only and shall not affect their interpretation. The word "including" means "including without limitation."


14.8 Copyright/Trademark Information.Copyright © 2016 Patientze Ltd. All rights reserved. All trademarks, logos and service marks ("Marks") displayed on the System are our property or the property of other third parties. You are not permitted to use these Marks without our prior written consent or the consent of such third party which may own the Marks.


15 DMCA Copyright Policy

We have adopted the following general policy toward copyright infringement in accordance with the Digital Millennium Copyright Act (http://lcweb.loc.gov/copyright/legislation/dmca.pdf) that provides for the removal of any infringing materials and for the termination, in appropriate circumstances, of users of the System who are repeat infringers of intellectual property rights, including copyrights. The address of the Designated Agent to Receive Notification of Claimed Infringement ("Designated Agent") is listed at the end of this policy.


15.1 Procedure for Reporting Copyright Infringement.If you believe that material or content residing on or accessible through the System infringes a copyright,, and wish to have the allegedly infringing material removed, please send a written notification of copyright infringement containing the following information to the Designated Agent listed below:

  • (1)A physical or electronic signature of a person authorized to act on behalf of the owner of the copyright that has been allegedly infringed;
  • (2) Identification of works or materials being infringed;
  • (3) Identification of the material that is claimed to be infringing including information regarding the location of the infringing materials that the copyright owner seeks to have removed, with sufficient detail so that we are capable of finding and verifying its existence;
  • (4) Contact information about the notifier including address, telephone number and, if available, e-mail address;
  • (5) A statement that the notifier has a good faith belief that the material is not authorized by the copyright owner, its agent, or the law; and
  • (6) A statement made under penalty of perjury that the information provided is accurate and the notifying party is authorized to make the complaint on behalf of the copyright owner.

Please note that any misrepresentation of material fact (falsities) in a written notification automatically subjects the complaining party to liability for any damages, costs and legal fees incurred by us in connection with the written notification and allegation of copyright infringement.


15.2 DMCA Notice Address.Please contact the Designated Agent to Receive Notification of Claimed Infringement for us at [email protected] or at:
   Patientze Ltd
   13 Princeton Ct
   53-55 Felsham Rd
   London, SW15 1AZ
   United Kingdom